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Felt Alive Needle Felting Supplies  

A home-based business located in Southern Oregon (97523)

1-541-592 3341 

Our business hours:

Monday - Friday 9 am - 5 pm

Pacific Standard Time

   

CUSTOMER SERVICE



PHONE ORDERS 

We are happy to assist you with your order over the phone. 

To help us help you, place your items in your shopping cart, proceed through checkout, select the pay-by phone option and give us a call.

If you are unsure of what you need, we can certainly help with that.   

ONLINE ORDERS

If you need assistance with your online order, please call during business hours.   

GROUP WOOL BUYING CLUB ORDERS

Choose the group deal you are interested in and call us. We will add you to the waiting list.
Or 
Contact the Group Buying Club department in the form below. 
Let us know which lot and the quantity you desire.


PROBLEMS or QUESTIONS ??

Scroll down for solutions to our most frequently asked customer service requests.  

Shipping & Payment Policies CLICK HERE

Returns and Refunds:

Our goal is happy customers so if you are not satisfied with your purchase for any reason, please return the unused items within 7 days of receipt of the items to the return address on the parcel.  We will issue a refund within 48 hours of receipt of your return. We recommend using a shipping method to return your items that includes tracking and delivery confirmation.  Refunds are made for the purchase price of the returned items and does not include any shipping charges. 

Still Need Help ? 

Submit your support request in the form below and we'll get back with you as soon as possible.   For immediate help, call during business hours. 





Submit Photos of Your Projects

use the form below to send us photos of your projects - we love to see!

Felt Alive Needle Felting Supplies

1347 Golf Club Drive
Cave Junction, OR. 97523
US
Phone: 1 541 592 3341

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